Privacy Policy

Last Updated: 27th April, 2026

1. Introduction
Shop Nordexa (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

2. Information We Collect
We collect only the information necessary to process orders and improve your experience:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
Order details (products purchased, preferences such as custom engraving text)

We do not store full payment card details on our servers.

3. How We Use Your Information
Your information is used strictly for:

Processing and fulfilling orders
Providing order updates and customer support
Handling customisation requests (such as engraved text)
Improving website functionality and user experience
Preventing fraudulent transactions

We do not sell or rent your personal information.

4. Payment Processing
All payments are processed securely through trusted third-party payment providers such as Stripe. These providers handle your payment information in accordance with their own security and privacy policies.

5. Data Sharing
We only share necessary data with:

Payment processors (for transaction completion)
Shipping and delivery partners (for order fulfilment)
Legal authorities if required by law

No data is shared for marketing resale or unrelated third-party use.

6. Cookies and Tracking
We may use cookies to:

Maintain session information
Improve website performance
Understand general user behaviour

You can disable cookies through your browser settings.

7. Data Retention
We retain personal data only as long as required for:

Order processing and record-keeping
Legal, tax, and compliance obligations

8. Data Security
We implement appropriate security measures to protect your information. However, no online transmission method is completely secure, and we cannot guarantee absolute security.

9. Your Rights
Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for data usage

Requests can be made via our contact details below.

10. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us
If you have any questions about this Privacy Policy, you can contact us:

Email: info@shopnordexa.com
Phone: +1 416-289-9758
Address: 3095 Woolwick Drive, Toronto, Ontario, Canada