Terms and Conditions
Last Updated: 27th April, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Shop Nordexa website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.
2. Products and Use
Shop Nordexa sells custom wooden boards and related kitchen products intended for general household use, including cutting, serving, and display purposes.
All products are described as accurately as possible. However, slight variations in colour, grain, finish, or size may occur due to the natural characteristics of wood and custom production.
3. Orders and Acceptance
- All orders are subject to availability and acceptance
- We reserve the right to refuse or cancel any order for any reason, including suspected fraud or incorrect pricing
- You will receive confirmation once your order is accepted
4. Pricing and Payments
- All prices are listed in [Currency] and may change without notice
- Payments are processed securely through third-party providers such as Stripe
- We do not store full payment card details on our servers
5. Custom and Personalised Orders
- Customers are responsible for providing accurate customisation details (such as engraving text)
- Once production has started, custom orders cannot be modified, cancelled, or returned unless defective
- We are not responsible for errors provided by the customer in custom inputs
6. Shipping and Delivery
- Delivery timelines are estimates and not guaranteed
- We are not responsible for delays caused by couriers, customs, or external factors
- Customers are responsible for providing accurate shipping information
Please refer to our Shipping Policy for full details.
7. Returns and Refunds
Returns and refunds are handled according to our Refund & Return Policy.
- Custom products are generally non-returnable
- Refunds are issued only for approved cases such as damaged or incorrect items
8. Product Use Disclaimer
Our wooden boards are intended for standard kitchen and serving use.
We are not liable for:
- Damage caused by misuse, improper care, or modification
- Normal wear and tear over time
- Improper handling such as exposure to excessive moisture, heat, or impact
Customers are responsible for proper maintenance of wooden products.
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the product
10. Intellectual Property
All website content, including images, logos, and text, is the property of Shop Nordexa and may not be used without permission.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
12. Changes to Terms
We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of Ontario, Canada.
14. Contact Information
For any questions regarding these Terms:
Email: info@shopnordexa.com
Phone: +1 416-289-9758
Address: 3095 Woolwick Drive, Toronto, Ontario, Canada